What works - What doesn't - What companies deserve praise, or bricks?
Digital Performer - Logic - Pro Tools - Cubase - Nuendo - Cakewalk - Waves - MacDSP - 1K - Bias - Synthogy Ivory - Native Instruments - Spectra Sonics - Garritan - Vienna - Mackie - Tascam - Sibelius - Finale - Yamaha - Muse - Apple - MOTU - Digidesign - UA - M-Audio - Euphonix - Focusrite - Microphones, Speakers, Preamps, Other Hardware - Synths - Other Instruments & Brands
Hello friends,
Most of us use software and hardware to make music these days, and at some point we all need a little help.
"How do you do this? It looks different on the screen than in the instructions. It doesn't work!"
I would like to write an article for Society of Composers and Lyricists "
The Score" magazine, and I would appreciate your help. How do you feel about the technical support service from companies you have done business with?
What company does it so great that you want to give them a public pat on the back? What company left you feeling so frustrated that you would like the world to know never to do business with them? I intend to name names - this is something you will never see in
Keyboard, Mix, or any other commercial publication that accepts advertising; SCL does not.
I'm interested in information about telephone, e-mail, websites, user groups and forums (company-sponsored) and any other way you have communicated about your equipment. Your level of expertise or "tech chops" doesn't matter.
I'd appreciate any comments, stories, suggestions, wishes, frustrations, or feedback you would like to offer. I will pick the most interesting or pertinent for use in my article, and quote you by name (unless you'd rather remain anonymous). I'd prefer an e-mail sent to
contact@LesBrockmann.com (copy and paste it, sorry, or respond to this blog below) but if you have a story you'd like to tell but don't have time to type, call me at my contact number. I hope to start in about a week.
Also if you have a direct relationship to any manufacturer and would like your point of view considered, please let me know. If you have ever worked in Tech Support I'd love to hear from you.
Thanks and best,
Les